1 reviews | Active since Feb 2014
Extremely high account
Hi<br> <br> I received an extremely high account from MTN for the months of April and May. My May account was R 1, 800 more than my average account, and June was R 2, 300 more than my average account. Now this is straight forward IMPOSSIBLE!<br> <br> I would like someone to investigate this. I already logged a complaint the first time I received my high account and till now I've received no feedback.<br> <br> My billing for July is back to the usual amount (from MTN's self help option on 083 1 808)<br> <br> There is obviously something seriously wrong with MTNs billing system for these months and this seems to be in the same time they were striking.<br> <br> Please investigate this asap as this is unacceptable. I've been a loyal client to MTN for more than 10 years but I am seriously considering in changing service providers if this is not sorted out asap.<br> <br> Thank you,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the out of bundle rate have increased to R0.99 per MB, which is the reason your data billing has increased.
In the month of April you used a total of 4709MB and in May 4624MB. In June you used 2338 MB. We have also note that your billing query was investigated and the billing was found to be correct.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the out of bundle rate have increased to R0.99 per MB, which is the reason your data billing has increased.
In the month of April you used a total of 4709MB and in May 4624MB. In June you used 2338 MB. We have also note that your billing query was investigated and the billing was found to be correct.
Thank you
Wenzile Masina
REQ:***
Best regards,