Extremely frustrating experience – Impossible to cancel my contract

I have had an incredibly frustrating experience trying to cancel my home internet contract. I have contacted more than 10 different departments, and each time I am either referred to another department or told that someone else needs to assist me.

I have already returned and cancelled the router and SIM card, yet I am still unable to cancel the actual internet contract.

It should not be this difficult for a customer to cancel a service. I have spent a significant amount of time trying to resolve what should be a straightforward request, with no proper assistance or resolution.