Extremely frustrated with MTN’s disgusting service

<p>I purchased a new iPhone 6s on contract from MTN at Clear water mall on the 16th of April.</p> <p>On the 1st of May I returned the phone to the store as the phone completely crashed and would not even switch on.</p> <p>I was promised that the repair would take 7 working days and that MTN would communicate regarding the progress of the repair. </p> <p>8 days later (of which 5 days were working days) my phone had still not even been assessed.</p> <p>On the 10th day I contacted the repair centre again and I was informed the phone would not be fixed as find iPhone was still activated. The consultant at Clear water mall checked this when I checked in the phone and it was deactivated according to her.</p> <p>On the 15th of May I visited the store again to check what the progress on the phone was. The same consultant that checked the phone the first time checked my icloud settings again and confirmed for the second time that find-iPhone was not activated and took a screenshot of this and sent it to her manager. I was promised that it would be escalated.</p> <p>It is now 18 days later and after calling again today, I am notified that my phone still has not even arrived yet at the repair centre.</p> <p>Not ONCE have I been contacted with any update or information by ANY MTN consultant! 18 days is TOTALLY unacceptable for anyone to be without a phone – especially since the phone and contract is brand new</p> <p>The MTN repair center consultants are not helpful at all. Service is disgusting and I will never take out another contract with MTN.</p>