Extremely Frustrated Customer

Extremely unhappy customer. Two weeks ago we opened up an account with you guys for Fibre, we received the router, Fibre technician came to connect a moderm for us and were told by him we will have connection within an hour. Two weeks later and guess what, still no internet connection. It is literally impossible to get through to your call center, no one answers, we sitting for two weeks with no wifi. What incompetence is this. You do not care about new customers. Please don't make me regret my decision to switch to you guys.