Extremely Dissatisfied with MTN Service and Data Provisioning Delays

Dear Hello Peter Team, I am writing to express my deep dissatisfaction with the level of service I have received from MTN, particularly regarding the ongoing issues with my data provisioning. Despite my efforts to resolve the matter and multiple promises made by MTN representatives, I am still facing unnecessary delays and inconvenience. I made the payment for my service on time, and yet my data allocation was not loaded when it was supposed to be, on 1st November 2024. I was promised that my line would be reactivated and my data would be provisioned on that date, but this has not happened. This has caused me significant frustration and loss of service. To make matters worse, I have made numerous attempts to resolve this issue. I visited the MTN store in Randfontein at Village Square on multiple occasions, hoping to get this sorted out, but each time I was met with unsatisfactory responses. I also called MTN's customer care center several times, and on each occasion, I was reassured that the matter would be fixed promptly. However, despite these repeated assurances, my issue has not been resolved, and I am still without access to my data as promised. It is completely unacceptable that I had to go through the entire month of October without access to my data despite making the required payment on time. The fact that I now have to wait until December for my data allocation, as mentioned in the latest response, is beyond frustrating. I was led to believe that the issue would be rectified by November 1st, yet here I am, still waiting for a resolution. Furthermore, I was informed that on the month-to-month plan, payments must be made by the 25th of the month to ensure uninterrupted service. I understand this policy, but I have already followed it, and the delay is solely due to MTN's failure to load the data on time, not because of any error on my part. To be told that I will only receive access to my data in December, when I made my payment on time and have been chasing this issue for over a month, is completely unacceptable. I am extremely disappointed with MTN's handling of this situation and the lack of proper customer support. I have been a loyal customer for years, and this experience has left me questioning whether I can continue my relationship with MTN moving forward. I expect urgent action to be taken to resolve this issue as soon as possible. Please look into this matter and provide a satisfactory resolution at the earliest. Sincerely, Thulani Xaba Contact Details: *** MTN Account/Data Number: ***