Extremely Dissatisfied with MTN

****ing MTN. Trying to do a simple upgrade and it has taken me two days (which is two days I have had to neglect my actual job) and I’ve had to jump through all kinds of hoops even though we have 3 accounts with them of which two we have had the same contracts and same numbers for more then 20 years. And yet I’m still treated as though they don’t know me and after finishing everything I must still wait 2 hours to be able to collect my phone. That’s me driving up and down again and again and again. It’s bull**** and I’m really not ****ing happy. You treat loyal customers that have been with you for over 20 years like they are nobody and the customer loyalty means **** all to them. Really not happy with this. If it wasn’t for the fact we have been with them soo long I would tell them to go get f@$cked.