LJ
Lizemarie J
1 reviews | Active since Oct 2018
14 Oct 2018, 06:42
Extremely dissatisfied customer
I have an extremely big problem with MTN and the billing. My contract has run out in May 2018 and I called and changed this over to a pay as you go on 18 June 2018. The full amount is still being deducted from my account. I have tried to do this at a branch but was told the only way is to phone the call centre.
I have been an MTN customer for more than 10 years now and I am very disappointed and dissatisfied as even if I wanted to stay on MTN without upgrading the monthly amount should be less as I have paid off the phone from my contract.
I am so disappointed that I actually just want to cancel my contract completely and would appreciate it if MTN can do that.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 Oct 2018, 04:43Good day Lizemarie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent through to our retentions department for assistance. You will be contacted within 48 hours. Please note that they can also be contacted by dialing 135 from your MTN line and selecting option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply15 Oct 2018, 04:43
Official
Good day Lizemarie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent through to our retentions department for assistance. You will be contacted within 48 hours. Please note that they can also be contacted by dialing 135 from your MTN line and selecting option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
LJ
Lizemarie J's updateReviewer Update
18 Oct 2018, 16:17Good day, thank you very much for your response. I am not available at that number at the moment as we are out of the country. Please could you just cancel my contract.
I wanted to keep my number by switching it over to pay as you go but this has been such a hassle and expense I no longer wish to do that.
Many thanks
Lizemarie
LJ
Lizemarie J's update18 Oct 2018, 16:17
Reviewer Update
Good day, thank you very much for your response. I am not available at that number at the moment as we are out of the country. Please could you just cancel my contract.
I wanted to keep my number by switching it over to pay as you go but this has been such a hassle and expense I no longer wish to do that.
Many thanks
Lizemarie
LJ
Lizemarie J's updateReviewer Update
31 Dec 2018, 22:52Good day, I am still paying and you have not switched my account to pay as you go as I requested a long time ago. Can you please switch my account immediately and arrange for a credit to my account.
LJ
Lizemarie J's update31 Dec 2018, 22:52
Reviewer Update
Good day, I am still paying and you have not switched my account to pay as you go as I requested a long time ago. Can you please switch my account immediately and arrange for a credit to my account.