DN
Deshen N
1 reviews | Active since Mar 2009
31 Mar 2015, 13:16
Extremely dissapointed MTN client
I called in using the 808 number at 1pm, when i finally got through to Gloria to do an upgrade it was 13:05, i give the time as i would like MTN mangement to listen to the way their employees speak to customer.<br> I have been with MTN for about 8 years now, and in all tis time, this was the first time that anyone has ever spoke to me like this. Gloria has a very negative attitude, and kept on telling me in a harsh tone, that i need to know what i want when i call in, and trust me this was her story and she stuck to it, she was even very proud to give me her name as if to say do what you want. I asked her a simple question as to can she maybe advise me on an upgrade option, and she said thats not what she does, i need to know what i want.<br> My 24 months are up and at this stage i may even consider just cancelling my contract.
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Replies (1)
MTN South Africa's replyOfficial
13 Apr 2015, 16:16Hello desh03,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2015, 16:16
Official
Hello desh03,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,