extremely disgusting service

On the 04th i went online to upgrade my phone , on the 06th i only received a call back from Nthabiseng . after 14 days of my innitial upgrade query , i get the wrong phone, i ordered a P10 lite and received a P8. I called 808 and spoke to Tembisa who told me i can exchange it in a MTN store,I went to MTN golden acre who told me they will arrange a collection and cancel the contract and then i will have to re-apply for the contract and he is not sure how long it would take. I left with the phone again and called 808 and another guy tells me to call ********** after 12 mins they answer and when mentioning Nthabisengs name the lady just transfers me back to the 808 people, i am furious and disgusted at the service , i am now sitting with a phone i did not order and do not want .

I will be returned the P8 lite to the MTN store in the Golden Acre on the 20th /11 in my lunch time as instructed by Ntabiseng , this has now become my problem after she has made the error.

it is now the 09/11/2017 after numerous calls to ********** and being cut off more than 10 times

i emailed retentions on the 07th and got an automated email saying they will reply in two working days and am still waiting for someone to call/email me advising the upgrade has been cancelled.

it is over a month and i would just like my upgrade cancelled

regards