Extremely disappointing service from MTN insurance Pinnacle Marketing

<p>I reported my phone ****** and sent my claim request to the new insurance company that is handling MTN claims. They requested additional documents which I sent afterwhich I did not hear a word from them for 2 weeks. There was no proactive contact from their side, I had to follow up after 2 weeks of silence! When I did follow up I was informed by Sandile Nhlengethwa, the claims facilitator that my claim was being assessed and I would be contacted with the outcome shortly. a week later instead of getting the outcome, I was contacted by a different person requesting the EXACT same documents I had sent Sandile. When I asked why I had to send my documents to two different people and why Sandile had not been communicating with her all she could say was they sit in different provinces. This should not be MY problem is a customer. I am highly disappointed and it is almost a month now with no progress on my claim. This is really unacceptable. I am actually going to port my contract to a competing network!</p>