Extremely disappointing MTN service

I wonder if any one else has the same issue as me . Trying to activate my current SIM card to an esim as I spend a lot of time in Mauritius and want to put my Mauritian sim into my iPhone 12 and still operate my S.A. sim as an esim giving me dual sim capability . 4 days later still waiting to hear back from MTN although sent 11 emails to different customer care agents and responded to what they requested. No feedback whatsoever. Go to MTN in Somerset Mall who tell me they can’t help and you can contact customer care or drive over 40 km away to MTN at Canal Walk . Plus I have called MTN finally got through after 6 calls sent to different departments and cut off , finally seemed to reach the correct department who told me to call back later as he was not sure how to do this . Good grief what is going on at MTN and what is the issue with their customer care how ask for information you give it to them then no response 7 times . Both my MTN contracts end in Jan maybe time to change to a mobile provider who knows what they are doing . Think my best bet is move to Vodacom next week as it’s only a month before my contracts are up.