Extremely disappointing and frustrating MTN Service

I have been an MTN customer for over 15 years, but my recent experiences have been nothing short of a nightmare. Over the past 3-4 years, I have faced countless problems with their service, ultimately deciding to leave. Despite the hefty penalty fee of R5000 to R6000, I finally freed myself from MTN and ported my number to Vodacom.

The issues didn’t stop there. In the last three months alone, I have visited the MTN store over 25 times with no resolution in sight. MTN has double-charged me for my cancellation fee, and they owe me a refund of R5000 to R6000. Despite presenting proof from the La Lucia MTN store, who has been handling my case diligently for three months, we have received no response from MTN’s accounts department.

Both the staff at La Lucia Mall in KZN and I have tried every possible avenue to resolve this issue, but to no avail. It is incredibly frustrating that MTN is so quick to take money and sign contracts but utterly *********** when it comes to customer care and service. Even after switching providers, MTN continues to give me problems. This experience has been beyond frustrating and extremely disappointing.