Extremely Disappointed with MTN’s Service

I was a loyal MTN customer for years, but their prices became too unreasonable. I requested to cancel my contract after they couldn't match a more competitive offer from Vodacom. I eventually reconsidered and accepted an alternative MTN offer, mainly because I didn’t want to deal with the hassle of a SIM swap or changing my number, which I use for work.

They asked for my passport, After submitting (via email) my passport as requested, MTN went completely silent. I had to follow up myself, no confirmation, no communication. Eventually, I got a vague email telling me to change my bank ID details without clear instructions.

Later, a rude agent called demanding I work with him because my account was left hanging. I ended the call because of his attitude and chose to wait for the previous agent. Still no update to this day.

Zero customer care, no follow through, and I’ll likely still be billed. MTN’s service has become pathetic.