Extremely disappointed with MTN – still waiting for my WiFi router

Extremely disappointed with MTN – still waiting for my WiFi router

I purchased a WiFi router from MTN on 28 August 2026 and paid for the service for the month. I was advised that the delivery turnaround time would be 48–72 hours.

It is now 8 September, and I still have not received my router.

The problem appears to be with MTN’s biometric scanners. Every time the courier attempts to deliver my package, the biometric scanner apparently does not work, and my package is returned instead of being delivered.

I have already paid for the month, yet I have had no service and no router. This is extremely frustrating and unacceptable. I should not be expected to pay for a service that I cannot use because of a technical problem on MTN’s side.

MTN, please resolve this urgently. I need my router delivered and my service activated without any further delays. I also expect MTN to consider compensating me or extending my service period, as I have already lost days of service through no fault of my own.

I would appreciate an urgent response and a proper solution rather than another failed delivery attempt.If you Consumer Protection Act and requesting a refund/compensation.

Henriette Sanders