Extremely disappointed with MTN

<p>I did an upgrade in George a week ago and because I hadn't used my contract number for a long time I had to do a sim swap. I did and paid for the swim swap. I got my new phone and was told that it would take 2 to 24 hours to be activated. When that didn't happen, I called the activations department who told me that the sim swap had failed and my number is not even registered on the mtn network.</p> <p>I went back to the store where they showed me that from their side the sim swap went through and the problem lies with the network people. They logged a call but 24 hours later and I went back and they logged another one and even called one of the IT agents in my presence who promised to fix the problem but almost seven days later the error still persists that "My number is still not registered on the mtn network.</p> <p>Now I'm gonna pay for a phone that I am not using because some people somewhere are not doing the job. This is extremely disappointing and annoying. Please MTN you are supposed to be better than this. I need to use my phone urgently. My number is ********** .</p>