Extremely Disappointed with MTN

I am a first-time MTN customer and my experience has been extremely disappointing. I ordered a pre-owned iPhone 13, delivered in early September, and upon checking, the battery health is only 79% below the acceptable standard for pre-owned devices. I have not even paid my first installment.

I called the MTN call centre for guidance, but the agent repeatedly said “I’m unsure” and suggested I visit a store, which is inconvenient during the week. Previously, I visited the Bridge City MTN branch to resolve another issue and was treated unprofessionally by a staff member who was not in uniform and smelled of alcohol. My earlier complaint regarding this staff member was escalated but I never received feedback.

Additionally, my eSIM setup initially had an incorrect number, which caused service interruptions, and I had to go back to the store to fix it.

Overall, I am extremely unhappy with MTN’s service. As a first-time customer, I expected professional and helpful support, not confusion, unhelpful agents, and unresolved complaints.

I hope MTN takes this seriously and resolves these issues promptly.