Extremely Disappointed – Poor Router Service and Incorrect Monthly Debits

I am extremely disappointed with my experience with MTN and this router.

The service has been frustrating, with the router not performing as reliably as expected. I am paying for a service that should provide consistent and dependable connectivity, yet I continuously experience problems.

What makes the situation even more frustrating is the billing. I was supposed to be paying R339 per month, yet MTN is deducting approximately R400 from my account. I have not received a satisfactory explanation for why I am being charged more than the agreed monthly amount.

If my agreed monthly payment is R339, I expect MTN to debit R339 — not an unexplained additional amount.

Between the unreliable router service and the unexpected increase in the amount being deducted from my account, I am extremely unhappy with this service. Customers should not have to constantly monitor their accounts and fight to understand why they are being charged more than what they signed up to pay.

I would like MTN to explain the additional charges, correct the billing, and address the ongoing router/service issues.

This has been a very disappointing experience, and based on my experience so far, I would not recommend this service.