Extremely Disappointed MTN Ignoring Double Billing Complaint for Over a Week

I emailed ***, ***, and *** on 4 April 2025 regarding an urgent issue titled: "Incorrect Double Billing & Refund Request". To date, no one has responded, despite the seriousness of the matter and multiple follow-ups.

Since October 2024, I have been double billed charged for both my old and new routers, despite being assured that only one payment would be deducted. This has caused unnecessary financial strain and inconvenience.

In my email, I provided:

Six months of debit orders clearly showing duplicate deductions

Bank statements confirming the issue

A detailed explanation of the impact, including failed deductions due to insufficient funds

I requested the following:

A full refund of all incorrect deductions from October 2024 to date

Immediate cancellation of the old contract to stop further charges

A written resolution with clear steps MTN will take to permanently fix the error

It is completely unacceptable that such a serious billing issue is ignored for over a week with no acknowledgement or timeline. I am highly disappointed with the lack of professionalism and accountability. I expect urgent action, a full refund, and a formal response immediately.