Extremely disappointed customer

I am really disappointed with the poor service my fiance and I have been receiving ever since we claimed for insurance,after we were ****** at ennerdale. We have spoken to so many agents that pretend the line is breaking and cut the call after holding for so many minutes,they clearly have a strategy for not wanting to work,they don't even have the same feedback I wonder if they update any remarks on the system.i have spoken to zama this morning what a poor service I have received from her and Daniel confirming the claim has been approved for both phones only for the next agent to dispute that. Its a circus at MTN. On Friday Daniel actually confirmed and insisted my phone's were approved I just needed to pay an access amount of R525.25 to process the claim for two phones. When I called in today I was told the other phone was still to be allocated and I was sent the wrong reference that belonged to someone else. I spoke to over 5 agents in week who kept on sending from pillar to post.