Extremely disappointed

In Feb I was offered a sim only contract which I took cause I recently got the home router too and was satisfied with the service. When I tell you!? The sim card stopped working about a month after I received it, because I use data for my work, I had to start purchasbing the data while trying to figure out what was wrong. After multiple attempts calling and eventually settled to the WhatsApp chat-bot, they told me they cannot see the issue, i need to go to the MTN store. After paying their bill and buying my own data for the entire month, I had to drive to the MTN store, all to be told they needed to log a ticket cause they also couldn’t understand the issue. I asked to speak to the manager so he could better assist, he also kindly explained, HE CAN ONLY DO SO MUCH! I was literally in tears cause I got a warning earlier that week for not being able to submit reports, I didn’t have data. And I didn’t have money anymore to top-up. To say I’m disappointed would be an understatement really, their customer service is terrible, they don’t even try 🤦🏽♀️ I have asked for a cancellation on both SIM cards (Home router & data sim) I’ll gladly move back to Rain cause I never had such issues with them