MM
Michelle M
1 reviews | Active since Feb 2018
15 Feb 2018, 14:36
Extremely Disappointed
Just spoke to your consultants from the south gate branch where I took my contract and she is telling me that they don't have my contract there but can only give me my invoice. This is extremely frustrating. How can you guys not have our contracts saved on your systems? My friend took up the same deal, the same year as I did. She gets exactly the same amount of minutes, data and sms(s) and you guys debit R249 and yet I'm told that I pay for my minutes and data? Please come up with a different story and a valid solution to this entire mess.
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MTN South Africa's replyOfficial
16 Feb 2018, 22:23Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that when the contract is done by a MTN store the store will keep the copy with them.
We have escalated the complaint now to the Regional store Managers to intervene, they will request the store managers to assist us with the copy.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply16 Feb 2018, 22:23
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that when the contract is done by a MTN store the store will keep the copy with them.
We have escalated the complaint now to the Regional store Managers to intervene, they will request the store managers to assist us with the copy.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,