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Bonginkosi N

1 reviews | Active since May 2018

25 Jul 2018, 20:30

Extremely charged on data contract

Im very dissapointed at MTN. I bought data on contract worth R89/month (4GB) in April. They made a mistake to put me on the R200/month deal. I cancelled it but they told me they will put me back to the R89 plan, till today that never happened. The worse thing is that R800 was debited from my account in May, over R1000 in June and tonight they just debited over R2000. I complained many times from April to date without any success neither urgency shown on the matter. I'm only told to wait until the matter is resolved at head offices yet they debited money from my account.

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Replies (3)
MTN South Africa
MTN South Africa's reply30 Jul 2018, 12:51
Official

Thank you for your post.

we are really sorry for the inconvenience you have experienced because of the breakdown in service from our side.

We understand how frustrating this can be.

A credit for the 20GB 100% discount R781.74 Excl. for invoices dated 2018-05-11 to 2018-07-11 is passed and awaiting approval. I will monitor and advise via email.

Warm regards,

Eunice

Complaints analyst.

Best regards,

BN
Bonginkosi N's update30 Jul 2018, 15:16
Reviewer Update
Good day Eunice I do not understand the above text, mainly this paragraph " A complaint of .........and advice via email". Firstly I never app**** for 20GB data and secondly why is it taking more than 3 months for this to be fixed while in the process MTN is debiting from my account every month.
BN
Bonginkosi N's update30 Jul 2018, 15:16
Reviewer Update
Good day Eunice I do not understand the above text, mainly this paragraph " A complaint of .........and advice via email". Firstly I never app**** for 20GB data and secondly why is it taking more than 3 months for this to be fixed while in the process MTN is debiting from my account every month.