Extremely bad services

Hi guys i had a choose to no start rating to mtn I would their services is extremely poor I went to mtn in Tambotie mall to get my contract Sim card sort out because I cannot receive call the first ticket that the agent Danel logged for was close and the problem sort but guess what it not so a second ticket was logged and now I'm waiting again..also app**** for 2 new contract and it was referred to their head office that was on Tuesday still no feedback then why do you give client so much credit if they can't use it well that's not service so from my experience MTN itself is useless but their partners like Mondo is good