1 reviews | Active since Mar 2021
Extremely Bad Service (MTN The Zone)
I have bought 20g boza gigs and paid R149 on the 28 Oct 22 and all I received was an empty Sim card since then. I ve called the store on the 4th of Nov and I was told to come instore mind you this is something that could be done even when I was not in store. So I informed them I was in Heidelberg they dropped the call I called again they ignored all my calls while they have my number.I called Head Office demanding to be connected to the store owner then someone by the name of Pam Namane insisted to take the query even though I knew that she just wanted to slide it off. She never ever came back to me herself even though she promised. I had to call her after 5days and she told me she was on training she ll get back to me which never happened.On the 12 of Nov around 9:41am I went to the same store and was told that the consultant who sold the Sim to me was transferred to Morningside so there s nothing they can do.And I asked for a way forward the lady went to her supervisor and while I was in store their Area manager visited and gave them hugs and he started chatting to the supervisor whom I was waiting to hear from after a while they walked out of the store and later after few min they started walking around the mall .So I was ignored !! But anyway I followed to let both of them know that o wasted my money and time before I go to work to come to their he'll store to sort out their mess but only to find our their did not even give a damn about me waiting there for their service. And I still haven't received my data ...How convenient??? I hate MTN with passion . And I can tell you now the Rosebank store is worse than them all.And I have generally noticed is that they do not have any respect for their African clients in general. Mtn has became a haven for BAD SERVICE lately!!! And I know they will also try by all means to slide this one without acknowledging how long I was inconvenienced and how much I keep spending for their own mistake ,MTN....ALL I WANT IS MY MONEY YOU CAN KEEP YOUR DATA!!!! JUST PAY BACK MY MONEY AND KEEP YOUR DATA FOR THOSE WHO DESERVES IT!!!!
