AE
Angelique E
1 reviews | Active since Mar 2015
06 Nov 2015, 09:38
Extremely Bad Service & Incorrectly Billed
I have logged a complaint with MTN that every month i am being billed incorrectly. When i write to them i never receive feedback, instead they just reply with the same email every time, \please verify your details". I need my account sorted out. Just last month they had to fix it again"
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MTN South Africa's replyOfficial
06 Nov 2015, 19:31Hello Angeli*****as,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** have been logged for the data discount to be allocated monthly on your account and as well for the credit to be passed for the sep and october invoices.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** have been logged for the data discount to be allocated monthly on your account and as well for the credit to be passed for the sep and october invoices.
warm regards
mike
Best regards,
MTN South Africa's reply06 Nov 2015, 19:31
Official
Hello Angeli*****as,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** have been logged for the data discount to be allocated monthly on your account and as well for the credit to be passed for the sep and october invoices.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** have been logged for the data discount to be allocated monthly on your account and as well for the credit to be passed for the sep and october invoices.
warm regards
mike
Best regards,