Extremely bad service from pinnacle marketing (MTN CLAIMS)

<p> </p> <p>On Monday at 09:09am I sent through a claim form along with my ID as requested, I was told the response time is within 72 hours and that someone will call me to organise a pickup of the phone and I asked what about a loan phone and the lady told me that they were told that they are not giving out loan phones as they have ran out, I told her I demand a loan phone as part of my contract with them.</p> <p>Today around 11:00am I called in again and was told that there is there is no sign of my claim, though when I sent the claim I got an automatic reply from Chanel Du Plessis, the lady I was talking to advised that I must forward the claim to her and she will capture it on the system while I’m still on the line and I did as I was told, she further advised that this will take 72 hours as the claim has only been captured now, which is not my problem that they only captured it now, 72 hours is suppose to start from the time I emailed the claim.</p> <p>I was also told that they have back-log so this might take a while, if MTN has a back-log that’s really none of my business as I pay them every month broke or not broke.</p> <p>MTN should provide an excellent service for their customers and they must remember that they are not doing us a favour as we are paying them on monthly basis with no stories for an excellent service.</p> <p>MTN must fetch a damaged phone and bring me a loan phone so that I can be contactable, I could be missing important job offers because I’m not reachable all because my service provider is very unreliable.</p> <p>This very unacceptable for a big company like MTN AND I’M VERY ANGRY</p>