Extremely bad service from MTN

I app**** for your 20Gb home internet on Sept 13. I traveled and had multiple calls to your 3 rivers branch with no progress mainly spoke to Kyle who has since left MTN. On 4 October I traveled to your head office in Roodepoort where Oscar Tlholoe requested my account to be migrated from the old Eppix system to Ilula. 13 November I spoke to Leenie at your Meyerton MTN store who said the account is still not migrated. How come it take 2 months to apply for something that should take max an hour or two?