Extremely bad service from mtn
I wrote a review about Mtn bad service on the 16 of August and I got a reply from them, they ask from my particulars of ID and cell number, Iam waiting still for a response from them and it's been 5 days now waiting, the person who responded to me was Ishia. The way I feel right now is that I want to cancel my contacts with mtn and I have only used there service for about +-10years now
Dear Dane,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with all the correspondence you have between yourself and Ishie including your ID number so I can investigate the matter and resolve asap.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Dane,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with all the correspondence you have between yourself and Ishie including your ID number so I can investigate the matter and resolve asap.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,