SM
Stanley M

1 reviews | Active since Nov 2011

08 Sept 2015, 13:56

Extremely Bad service from MTN

after taking out a R 200.00 contract with MTN, In August the deduct R 600 from my account.<br> When taking out the contract I made sure that the phone is blocked when the R 200 is finish, and that I would need to load airtime then.<br> Went in to the shop, Spoke to a Zak on the 07/08/2015 which seemed helpful, they took a day to find the contract, to then notify me after checking up constantly, that I was correct, they would lodge the complaint, but it was unclear as to whether I would be reimbursed. I spoke to him three times after that, and am still awaiting feedback. I spoke to a lady called Married on the 08/08/2015 which assured me the contract is fixed at R 200 per month now. ***. Checked with Marlie from the Oakfield's branch and she agreed. Now today 08/09/2015, Mtn go and deduct R 1 335.15, Even though I have been loading Pre paid airtime and data. So I called Oakfield's Mtn again, And same story, we will lodge claim, Once its sorted we will notify you.<br> So How long does a person have to wait. the first issue is not rectified, yet we have another. Do they think we all have money just to lay around for them to take as they feel fit.<br> MTN, disgusting.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 10:37
Official
Hello stanster,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Your query is being investigated you will be given feedback once resolved.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo