Extremely Bad Service *Done with MTN*

<p>After being with MTN since 2013, i've decided to cancel my contract and move to pay as you go service. </p> <p> </p> <p>On 07/03/2017 i sent a notification email to ********** notifying them of cancellation. I received a responce stating that I should call ********** to have this cancelled so i did just that, after speaking to someone, I was told that they can't do anything and that i must go into one of their stores to have it cancelled. </p> <p> </p> <p>So on 28/04/2017 in went into MTN Greenstone Mall and was helped very quickly and polite, got my account paid up full and received a migration letter and was told that MTN accounts will call me back. I must say, MTN did contact me back only to try and sell me another contract and never about the migration I app**** for.</p> <p> </p> <p>On 14/05/2017 being a Sunday, I received a SMS notification that my account has been credited with my monthly 500min so I left it for Today 15/05/2017 (Monday). </p> <p>I contacted MTN on ********** and told them to reverse the 500min as I will not be paying again after requesting cancellation of my contract since 07/03/2017. Spoke to a lady and was provided an email address of ********** Requesting for the migration letter (which tells me that nothing has been done to-date). </p> <p> </p> <p>At this moment I am just about done with the ehole of MTN and will be putting a stop payment on all of their debits from my account as of tomorrow.</p> <p> </p> <p>(No wonder they are losing customers, I too will be switching SP)</p>