KV
Karel V
1 reviews | Active since Apr 2015
17 May 2015, 14:27
Extremely bad service and lying about it
This is the third complaint about this company. Despite the reply they left here, NOT ONE PERSON has tried to contact me.<br> I am now taking this up with ICASA, as I have allowed time enough for them to respond.
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Replies (1)
MTN South Africa's replyOfficial
21 May 2015, 22:46Hello krlvorster,
We truly are sorry for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
We see that the previous administrator escalated the complaint to our Prepaid Department's management team. We've now requested feedback and for a resolution to the matter.
We will touch base with you as soon as receive feedback. Kindly note there will be a delay as we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
We see that the previous administrator escalated the complaint to our Prepaid Department's management team. We've now requested feedback and for a resolution to the matter.
We will touch base with you as soon as receive feedback. Kindly note there will be a delay as we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 May 2015, 22:46
Official
Hello krlvorster,
We truly are sorry for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
We see that the previous administrator escalated the complaint to our Prepaid Department's management team. We've now requested feedback and for a resolution to the matter.
We will touch base with you as soon as receive feedback. Kindly note there will be a delay as we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
We see that the previous administrator escalated the complaint to our Prepaid Department's management team. We've now requested feedback and for a resolution to the matter.
We will touch base with you as soon as receive feedback. Kindly note there will be a delay as we are currently facing industrial action by employees that are affiliated with the CWU (Communication Workers Union).
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***