MM
Mongi M
1 reviews | Active since Aug 2015
08 Aug 2015, 00:54
Extremely bad service and loss of money
I've been with MTN for more than 9years+. I've having a problem, where by I load airtime then purchase mobile data. After doing so, the remaining amount of my airtime vanishes.<br> <br> I've called them REPEATEDLY to ask them to rectify the problem but instead of fixing it they continue to take my airtime. <br> There service is extremely ridiculous. As a customer I feel cheated of my money and time!!! <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 09:45Hello Miss Memela ,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that your airtime is used up on calls and data usage after you have depleted your data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that your airtime is used up on calls and data usage after you have depleted your data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply26 Aug 2015, 09:45
Official
Hello Miss Memela ,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that your airtime is used up on calls and data usage after you have depleted your data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that your airtime is used up on calls and data usage after you have depleted your data bundles.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***