1 reviews | Active since Oct 2014
Extremely bad service!!!!
I have a cellphone contract with MTN South Africa, my contract expired on 02/12/15. I had contacted MTN a month before my contract expired, I called on 02/11/15 to let MTN know that I will not be continuing with the contract. I kept calling MTN after that but till today my contract continues with MTN! I've been given the run around by MTN! The call center agents always lie and say that my quiry has been sent through to retentions department but yet MTN continues to bill me! I called again today I spoke to a man by the name Timoena he also **** to me by saying that MTN is fixing the problem. I asked MTN to cancel the contract and my number because I had previously asked for my number to be migrated to prepaid but MTN failed to do that too!!! MTN is literally forcing me to continue with a contract against my will! This is total abuse of my rights as a South African! My rights as a human being are being violated by MTN!!!!???
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,