NS
Nitesh S
1 reviews | Active since Mar 2010
11 Nov 2015, 10:05
Extremely Bad Service
Upgraded my contract through MTN Direct on 30th October and was promised a quick delivery of new phone.<br> Still waiting for RTT to call to schedule a delivery and when I call MTN they tell me to wait.<br> Managed to contact RTT and they say they waiting for MTN.<br> Spoke to a supervisor from MTN Direct called Lindile and she said she would sort it out and call me back.<br> Waited a day and received no phone call or any updates.I had to call her again today and she could answer me.<br> Told her to just cancel the upgrade as MTN clearly have no clue on what service is.<br> Calling the call center is one of the worst experiences ever.
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MTN South Africa's replyOfficial
11 Nov 2015, 19:29Hello NShah,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply11 Nov 2015, 19:29
Official
Hello NShah,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,