LvdA
Lance von der Au
1 reviews | Active since Nov 2015
06 Nov 2015, 11:33
Extremely bad service
After deciding to transfer my wifes mobile account from the predominant supplier to MTN, She submitted the required documentation, and was told it would take 4 days.....very long story shortened - after a week of HER always phoning MTN for an update, the application rejected and re-submitted, she was told that she could only afford a credit limit of R96! After having a cell contract for more than 15 years, she gets insulted with a credit limit of R96! She tore up the application from in front of the sales person, who was absolutely of no help at all, and took her business to another service provider.
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MTN South Africa's replyOfficial
06 Nov 2015, 18:00Hello lancevda,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
Best regards,
MTN South Africa's reply06 Nov 2015, 18:00
Official
Hello lancevda,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
Best regards,