EXTREMELY bad service

My mother is 83 years old. My father passed away lost year and the MTN account has had to be transferred to my mother. After several trips to MTN to arrange for a revised debit order, we are no closer to arranging for the debit order and my mother has been sent from pillar to post to get it sorted out. Phoning the call centre is of no use (at the moment I have been holding on for more than 20 minutes to speak to somebody at the call centre). The person at the Waterfall Mall branch seems to take great delight in giving my mother a hard time and the person at the other branch just told my mother they could not assist and she would have to phone 808.<br> My mother wants to pay the account. If this is the service she gets, no wonder people create bad debt. They have obviously had to deal with the MTN call centre.