EXTREMELY BAD SERVICE

I have been a customer for almost 20 years with various Cell numbers registered in my name with MTN. The service and frustration I have been made to endure this past week is on a new level entirely. Absolutely shocking. This is the story: I send an email requesting copies of my Tax Invoices for the tax year ending February 2015. The request was that I need assistance because of the link on the site that should allow me to download this, does not work properly. I then contacted the Call Center on 2/9/2015 at 14:30. I was directed by the initial person I spoke to to rather call a different number. This happened 7 times. At 15:30 I eventually reached somebody who claimed to be able to assist me (remember all I needed was copies of the 12 Tax Invoices). She kept me on the line until 16:15 when she decided to drop the call. I wasn't call back, even though all of my details where provided multiple times. After I again emailed MTN Customer Care for ask for assistance, I was simply send a form to complete which apparently is an application for a new user name and password for me to be able to use the web service that did not work properly in the first place. <br> Still waiting!