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GS
Gavin S

1 reviews | Active since Jul 2019

23 Jul 2019, 19:37

Extremely bad service!!!!

From January I cant get MTN to load the correct data on my phone. I upgraded on a promotion where I was suppose to get 30GB data per month, but I am only getting 3GB per month. I called the call centre, went into the shop numerous times, but everybody keeps telling me the have escalated the problem, but nearly after 7 months this is still not resolved. Renall from the complaints management team got back to me after I posted a message on hellopeter, but it has been 10 days from I heard anything back again #PatheticService

0
Replies (3)
MTN South Africa
MTN South Africa's reply24 Jul 2019, 06:34
Official
Good Morning Gavin

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that we are investigating the issue and feedback will be provided as soon as possible. 

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsJessica Complaints Management team 

Best regards,

GS
Gavin S's update24 Jul 2019, 08:20
Reviewer Update
Hi Jessica,

Thanks for the reply.

Like I said, Renall also rep**** quickly but gave me no other feedback and this case is becoming urgent now.

From January until now, 7 months the wrong data has been loaded, 27GB per month less than I paid for, so I am expecting either a refund, or 27GB x 7 to be loaded on my phone.

Be come back to me ASAP.

Thanks!

Kind regards,

Gavin
GS
Gavin S's update30 Jul 2019, 11:53
Reviewer Update
Hi Jessica,

I received a sms saying that my query was resolved, but no additional data has been loaded onto my account, how can this be resolved???

The reference number is: ***.

Please help!

Kind regards,

Gavin