Extremely bad service
Very bad customer service at MTN ********** Went in to buy 2 different cellphones. First they tell us the models are available, then proceed to give us 2 phones of the same model! Asked them to change one..... Ended up deciding to buy both at a difference of R700+ the assistant was busy talking nonsense while serving us. Clearly not concentrating on his work. This is ******* service
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MTN South Africa's replyOfficial
12 Nov 2018, 14:49Good day Vusi
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Carnival Mall Store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Carnival Mall Store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint Management Team
Best regards,
MTN South Africa's reply12 Nov 2018, 14:49
Official
Good day Vusi
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Carnival Mall Store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Carnival Mall Store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint Management Team
Best regards,