Extremely bad service!

Extremely bad service!

Been having the same request for months with MTN. requested for cancellation of contract since February, as the last month of my contract would have been march. got an email in May saying the cancellation was unsuccessful and is being escalated to the technical department. Still nothing has been done about this. The service received has been unacceptable. The time they take to resolve matters are infuriating. 5 months down the line and I'm still struggling to have this contract cancelled.