Extremely Bad Service

<p>i have been an MTN customer for the last 6 years and the service has been acceptable at best. This year at around june or july i lost my 2 month old iPhone 6s which was insured through MTN and now it is DECEMBER and i still havent been able to claim and recieve a new phone. Ive been trying for months to complete the process but no consultant at the various MTN stores could assist and there is no answer whenever i call the head office number ( which i have been calling everyday for the last few months). The service is appalling and customers always seem to be complaining whenever i am in a store. When you miss a payment MTN is quick to cut off services but when you need services from them it always takes weeks and months to even get a simple response. I need a new phone NOW and have been paying for nothing for the last few months. This is unacceptable and i would not recommend MTN cellular services at all. I want to be rid of this shamble of a business. MTN should contact me immediately.</p>