CP
Cindy-lee Peters
1 reviews | Active since Dec 2013
28 Jan 2015, 13:40
EXTREMELY BAD SERVICE
I called the MTN INSURANCE for my broken device to be repaired. They sent me an insurance claim form which i filled in and sent back to the reqiured e-mail add.On the form it said that they were experiencing high volumes therefore their turn around time is up to 5 working days. Its now been 1week and a few days and still no feedback. I sent them an email twice with my ref num still no response [#***]. i am tired of waiting and want feedback ASAP!!!
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MTN South Africa's replyOfficial
13 Feb 2015, 15:59Hello sweet007,
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused the account and see that the claim was logged on the 28th of January 2015 and the collection request for the handset has been logged.
We once again apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused the account and see that the claim was logged on the 28th of January 2015 and the collection request for the handset has been logged.
We once again apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Feb 2015, 15:59
Official
Hello sweet007,
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused the account and see that the claim was logged on the 28th of January 2015 and the collection request for the handset has been logged.
We once again apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've perused the account and see that the claim was logged on the 28th of January 2015 and the collection request for the handset has been logged.
We once again apologize for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,