Extremely Bad Service

Hi Peter<br> <br> I am not going to go in too much detail, as there won't be enough characters.<br> <br> I upgraded my MTN acc on 05-01-2015, somehow they incorrectly loaded my acc now I am being charged for something I'm not supposed to be charged with. I am trying to get my money from them since 02-02-2015. Back and forth they are sending me reference numbers which I was told your acc will be sorted out here with a reference number. Today is the 18-03-2015 and my account is still not sorted out. For 2 months I was charged for something I'm not supposed to be charged with. I'm afraid that March will be the 3rd month. I am tired of communicating to MTN. This has been THE WORST service EVER!! I am so unhappy! :-( <br> <br> Every month I am now being charged for 500MB data service fee, I am not supposed to be charged, as this is part of my package. R 86.84 is what I was incorrectly billed for in Jan and again R 86.84 in Feb. They owe me these fees R 98.9976 x 2 = R 197.9952 This includes VAT.<br> <br> Last week in response they wrote to me that all has been sorted, but in fact they now suddenly have my whole inquiry wrong!!! They were now saying I received my 500MB so case closed. This is not my query? REF***