Extremely bad service

I am really not happy with the pace of getting your billing errors resolved as I first lodged it on 25 February. <br> <br> This is really poor customer service from being billed for BIS every month when I was not using it, to being given the run around since I lodged my complaint to get this resolved. Your systems have been down everyday of for four weeks. My emails have also gone unanswered. Those deductions you made for BIS do not form part of my contract, and were therefore a breach of contract.<br> <br> Your customer care centre is just as useless as I have gotten no where. I was told last Friday that it would take 48HOURS to get this resolved, but over 72 hours later, nothing has happened. I am now taking this to the telecommunications ombudsman and another legal and social recourse I have available to me. This is really very poor customer service, and I am extremely dissatisfied. <br> <br> After being a loyal customer from the 90s, your service has deteriorated extremely, and your customer service even worse.