EXTREMELY BAD CUSTOMER EXPERIINCE

on the the 17 Dec i bought data using the MTN app, and my money was deducted and the data wasnt loaded, and i called customer service was advised that a ticket was logged but nothing when i called to follow up the consultant i spoke to told me no ticket logged and still nothing was done, when i called to follow up on the 26 December no ticket still then an Agent logged a ticket and send me the ticket number SMC*** till today no refund and no data loaded