Extremely bad astonishing services

I called into the Mtn direct sales line on the 08/12/2025 to open up first time new contract for myself with MTN and my God do I regret my decision now. The lady stated that I will be receiving communication from the DSV their courier service to let me know when they going to deliver, I was hoping for it to be within this week as Friday I am leaving for holiday and this week was my birthday week so it's the only time I'd be available to provide them with the documents they need. The weekend and 3 days pass and I realised that I have received no communication or updates from my order, so I call in today. Not only was it a struggle to get through to an agent but the agent I spoke to Thandeka kept putting me on mute for long without telling me what's she's doing and then comes back and says your order is just sitting in "approved", she said she will escalate it and she will hear feedback by tommorow, and when I asked whose going to provide feedback back to me she stuttered and said I will but you know how I know she was lying? the call dropped just as I asked for the reference number and to lay a complaint and I still have not received a call back with any information.

MTN I would like to know why I was not contacted with my delayed order, why your agents are dropping the line, and why they are lying to your BRAND NEW customers