Extremely appalling service

I’m a MTN customer whose contract has expired, I called MTN , after numerous call transfers I ended up speaking to Lebo , who’s in the retention, unfortunately Lebo seems to be in the correct department, as she’s totally unable to return me as a customer, all I wanted was a SIM card contract with sufficient data and phone line , she failed to retain me , she advised that her senior will contact me but they as well don’t care as no one has called me , it’s basically simple for them to tell me to cancel my contacts or no . My contract in concern is ***, of which is been used by my daughter, Tanya , my contact, ***