EXTREMELY AND DISGUSTING SERVICE

MY POLICY NUMBER IS CNS***. I SUBMITTED A CLAIM ONTHE 14TH OF AUGUST AND TODATE HAVE NOT RECEIVED ANY RESPONSE THERETO SAVE FOR THE AUTOMATED EMAIL WITH REFERENCE NUMBER ***2. AS A CUSTOMER I FIND THIS TO BE IN BREACH OF THE FAIS BILL OF CONDUCT WHICH ENFORCES THAT ALL FSPs ADHERE TO A PROFESSIONAL CODE OF CONDUCT WHICH WILL SEE THAT INTER ALIA CLIENTS ARE ADVISED OF THE OUTCOME OF THEIR CLAIM WITHIN A REASONABLE TIME. <br> <br> MY EFFORTS OF FOLLOWING UP ON SAME HAVE MET WITH NO SUCCESS AS I HAVE TO HOLD FOR 1 HOUR WITH NO SERVICE AT ALL. THE AUTOMATED MACHINE ADVISES YOU TO LOG THE QUERY VIA THE IR EMAIL ADDRESSWHERE YOU WILL GET ANOTHER USELESS REFERENCE NUMBER AND / TO FAX THE QUERY. AS A CUSTOMER I FINE THIS TO BE INCONSISTENT WITH BUSINESS ETHICS WHICH ARE EXPECTED FROM AN REPUTABLE CORPORATE LIKE MTN. LIKE ANY OTHER CORPORATE THEY SHOULD THRIVE ON A TOP NICHE OF SERVICE TO RETAIN CLIENTS. WE PAY OUR PREMIUMS TO HAVE VALUE FOR MONEY WHEN WE NEED THEM HENCE THEY SHOULD HOLD OUR INTERESTS AT HEART.