1 reviews | Active since Mar 2013
Extreme poor service.
<p>mtn shop at garden route mall has a sign stating they open at 09h00 at sundays. Yesterday, they openened about 10 min's late. One female worker, did not want to give us her name, were extremely unfriendly, saying they worked late the previous night, had a very bad attitude because the customers that were waiting, were a bit unhappy. Also reported this to the mall management and security. This is not the 1st time I have challenges with this same mtn shop.</p>
Also tried to phone the emergency number on the door. ********** , Ashraf Sodoms. No answere. This is an emergency number not being answered during normal hours.
Also tried to phone the emergency number on the door. ********** , Ashraf Sodoms. No answere. This is an emergency number not being answered during normal hours.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********