EXTREME POOR CUSTOMER SERVICE

The poor service offered by MTN customer care call centre is EXTREMELY POOR. I called on 17 July 2024 from in order to make payment arrangements. The consultant was so rude to the extent of telling me " I must not make my problems her problems.

On 06 August 2024 between 6h45 and 6h50 I again called Nondumiso Gumbi the worst impatient, rude and no telephone etiquette.

I then question how myself does the mtn champion that is said to be when exercised. Kindly provide me with those recordings and listen to them and advise if that is the level of service MTN would like its customers to receive , no value for money at all.

To get assistance through a call centre is impossible. Hold the line for hours, what's then the use of call centre.Legal department poor communication.

Case escalates to Lesego and Margaret in legal no assistance. The only person that is helpful is Thapelo from Brooklyn but again nothing much he can do from his side other than to be told we will escalate.

Tickets logged but cannot be traced.

I need my line reactivated and the full amount paid is three days now with no success. Poor service ever received losing business because of people who do not want to do their job. I am sick and tired of apologies. I demand action immediately. The only response one gets is " Apologies and escalation " with no action